Privacy Policy

Who we are

This policy covers Govinda Resorts, Mumbai-Pune (NH4) Highway, Waksai, Lonavala 410405, Maharashtra ("Govinda", "we"). It explains what we collect when you visit govindaresorts.com, send an enquiry, message us on WhatsApp or stay with us, and what we do with it.

What we collect

• Enquiry details: your name, phone or WhatsApp number, email if you give it, dates, number of guests, the occasion and your message.
• Stay details: the people in your booking, check-in and check-out dates, special requests, and the government photo ID shown at check-in, as hotels in India must record.
• Messages: what you send us and what we send you on WhatsApp, email or phone notes, kept with your enquiry so any of our team can help you.
• Visit details: the pages you view on this site and for how long, the page or ad that brought you, your city, and the device and browser you use. We keep these against an anonymous ID in your browser, not your IP address. If you send an enquiry or message us from the site, we link these visits to it so our team knows what you were looking at.
• Cookies: see our Cookie Policy.

How we use it

• To reply to your enquiry, share availability and options, and confirm your booking.
• To understand what you were looking at on our site when you contact us, so we can help you faster.
• To run your stay, wedding, outing or event.
• To send updates you asked for, and after your stay, one request for a review.
• With your consent, to measure our website and ads and to show our ads to people like you.
• To keep records the law asks hotels to keep.

WhatsApp and email

When you enquire or message us on WhatsApp, we reply on WhatsApp and may send booking updates there. Marketing messages go only to people who agreed to receive them. Reply STOP on WhatsApp or write to us to stop them at any time.

Who we share it with

We do not sell your details. We share them only with the companies that help us run the website and reply to you, under contracts that keep them private:

• Website hosting and security (Cloudflare).
• Our enquiry and guest database (Neon).
• Email delivery (Amazon Web Services).
• WhatsApp messages (Meta Platforms).
• Analytics and ads, only with your consent (Google and Meta).
• Our marketing partner, Sorted Agency, which builds and runs this website and measures enquiries.

We may also share details when the law requires it, for example with the police or tax authorities.

How long we keep it

We keep enquiries and booking records for as long as we need them to serve you and to meet legal and tax rules, then delete or anonymise them. You can ask us to delete your enquiry earlier.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you can:

• Ask what details we hold about you and get a copy.
• Ask us to correct or update them.
• Ask us to delete them, unless the law requires us to keep them.
• Withdraw any consent you gave, including for marketing and cookies.
• Name someone to act for you.

Write to info@govindaresorts.com or call +91 86248 77710. We reply within 30 days.

Security

Your details are sent over encrypted connections and stored with providers that protect them. Only our team members who need them can see them. If something goes wrong that affects your details, we will tell you and the authorities as the law requires.

Children

Bookings are made by adults. We do not knowingly collect details from children except as part of a family booking made by a parent or guardian.

Changes to this policy

We will post any changes on this page with a new date. Last updated 10 November 2026.

Contact and grievances

Govinda Resorts, Mumbai-Pune (NH4) Highway, Waksai, Lonavala 410405, Maharashtra.
Email info@govindaresorts.com · Phone +91 86248 77710.
For any concern about your data, write to us with "Privacy" in the subject and we will respond within 30 days.